Data protection & privacy policy

Introduction

Richer View cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our services and websites (collectively, our Services). Your personal data includes information such as:

Name
Address
Telephone number
Email address
Other data collected that could directly or indirectly identify you.
your photographic image may be captured as a by-product of filming.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may email our Data Protection Officer (DPO) by contacting us at info@richerview.co.uk.
This inbox is actively monitored.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our Services.
Much of what you likely consider personal data is collected directly from you when you:

(1) Purchase any of our Services (eg: billing information, including name, address, payment details);

(2) Contact us for support while using our Services (eg: telephone number, email address, case history);

(3) Request information from us (eg: email).

How we utilise information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that

(1) for which we have been given permission,
(2) as necessary to deliver the Services you purchase or interact with, or
(3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about use of the Services
Understand and analyse how you use our Services and what products and services are most relevant to you
Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties.

We DO NOT share your personal data with anyone.
Image data (digital photography & films) provided by our services, may be used by our clients (you or your company) on their own websites and/or social media channels

Third-party websites.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

You may enquire about any personal data held by us by emailing info@richerview.co.uk. We may require some proof of identification before revealing personal data.
You may make a request to delete your personal data by emailing info@richerview.co.uk. We will honor the request to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods.

If you have any questions about the security or retention of your personal data, you can contact us at info@richerview.co.uk.

Data Protection Authority

Richer View Production Limited is the data controller for www.richerview.co.uk and the Richer View services and is registered on the Information Commissioner’s Office’s Register of Data Controllers under number ZA412480. You may direct questions or complaints in respect of how we handle your Personal Data to the Information Commissioner’s Office.

www.ico.org.uk

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113

Contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at info@richerview.co.uk. Or by phone on: 01604 210 630

We will respond to all requests, inquiries or concerns within 30 days.